At Every Swimsuit, we want your family to love their sun-safe swimwear as much as we do. If for any reason you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on swimwear that has been worn, baby swim hats, or beach towels unless they arrive defective or damaged.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to our return address (provided in your approval email) using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival):

  • We’ll notify you of the approval or rejection of your refund
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider

Note: Shipping charges are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Every Swimsuit Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for (specify replacement item)]

I confirm that the item(s) are unused and in their original condition with all tags attached.

Please let me know the next steps at your earliest convenience.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Our Commitment to You

At Every Swimsuit, we’re committed to making sure your family is completely protected and satisfied with our UPF50+ swimwear. Our returns policy reflects this commitment while ensuring we can continue providing high-quality products for families worldwide.

For any questions about our returns policy, don’t hesitate to contact our sun-loving team at [email protected].